With the popularity of online payment and the use of self-service equipment,self-service payment has become a common payment method in the outpatient clinic. But,it has not been popularized in the process of discharge and admission procedures. In order to effectively solve the problem of " long queue",a hospital established a self-serv-ice discharge and admission service system,promoted the construction of self-service step by step,and introduced the concept of refined management by specifying,quantifying,and synergizing the services,enhancing the medical experi-ence of patient.
关键词
出入院/自助服务/精细化管理/患者体验/服务质量
Key words
Discharge and Admission/Self-Service/Refined Management/Patient Experience/Service Quality
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