中国卫生质量管理2024,Vol.31Issue(12) :76-80.DOI:10.13912/j.cnki.chqm.2024.31.12.16

通过一键式检查预约平台改善患者就医体验

Improve the Medical Experience of Patient through One-Click Examination Appointment Platform

王珏 王增 王觅也 罗凯 师庆科 石锐 王江
中国卫生质量管理2024,Vol.31Issue(12) :76-80.DOI:10.13912/j.cnki.chqm.2024.31.12.16

通过一键式检查预约平台改善患者就医体验

Improve the Medical Experience of Patient through One-Click Examination Appointment Platform

王珏 1王增 1王觅也 1罗凯 1师庆科 1石锐 1王江2
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作者信息

  • 1. 四川大学华西医院 四川 成都 610041
  • 2. 成都华西公用医疗信息服务有限公司 四川 成都 610041
  • 折叠

摘要

针对现有医技检查预约系统存在的弊端,通过优化系统规则与逻辑算法,实现服务端与院内集成平台对接,设计智能化集中检查预约平台,将31个科室检查资源进行整合.根据自助检查项目、特殊检查项目、专业检查项目的特点,设置多维度运算规则,并简化预约流程为一键预约,实现了统筹安排患者时间,减轻了患者奔波之苦,改善了患者就医体验.

Abstract

In view of the shortcomings of the existing medical examination appointment system,by optimizing the rule and logic algorithm of the system,the server was connected with the hospital integration platform,the intelligent centralized examination reservation platform was designed to integrate the examination resources of 31 departments. Ac-cording to the characteristics of self-service examination items,special examination items and professional examination items,multi-dimensional operation rules were set up,and the appointment process was simplified to one-click appoint-ment,which could arrange the time of patient as a whole,minimize patients travel and improve the medical experience of patient.

关键词

医技检查/检查资源/集中预约/一键预约/智能化/患者体验

Key words

Medical Examination/Examination Resources/Centralized Appointment/One-Click Appointment/Intelligence/Patient Experience

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出版年

2024
中国卫生质量管理
中国医院协会,陕西省人民医院

中国卫生质量管理

CSTPCD
影响因子:1.091
ISSN:1006-7515
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