Establishment of the Comprehensive Satisfaction Evaluation System and Satisfaction Improvement Practice for Hospital Logistics
The article establishes a full coverage and operable logistics comprehensive satisfaction evaluation system for medical staff,applying PDCA to the practice of satisfaction improvement.Based on the baseline survey results,key points are identified,plans are formulated,measures are implemented,and results are tracked through cause analysis to achieve the predetermined target value,forming a follow-up long-term improvement mechanism.The conclusion and suggestions are drawn that logistics management should adhere to the concept of continuous improvement,continuously enhance logistics management efficiency,optimize service processes,and improve service quality,moving from standardized to refined and then to personalized management.
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