三级综合医院7×24小时后勤报修全过程管理实践
24/7 Logistics Repair Full Process Management Practice in Tertiary General Hospitals
张笑月 1曹雁南 1王军 1赵学文 1李林 1杨海苓 1陈园园1
作者信息
- 1. 山东大学齐鲁医院后勤保障处,济南,250012
- 折叠
摘要
以山东大学齐鲁医院7×24小时后勤报修全过程管理为例,以"基于证据的持续质量改进模式图"为理论依据,以PDCA循环为指导,组建工作团队,总结分析医院7×24小时后勤报修全过程管理模式存在的问题及管理需求,梳理服务模式,开展应用分析及效果评价,以期为其他单位实现服务流程优化及资源整合提供有益借鉴.
Abstract
Taking the 24/7 logistics repair management of Qilu Hospital of Shandong University as an example,based on the"evidence-based continuous quality improvement model diagram"as the theoretical basis,guided by the PDCA cycle,a working team was formed to summarize and analyze the problems and management needs of the 24/7 logistics repair management model of the hospital,sorted out the service model,carried out application analysis and effect evaluation,in order to provide useful references for other hospitals to optimize service processes and integrate resources.
关键词
医院后勤/报修管理/全过程管理/PDCAKey words
Hospital logistics/Repair management/Full process management/PDCA引用本文复制引用
基金项目
山东省医务职工科技创新计划项目(SDYWZGKCJH2022074)
2023年度医务职工科技创新计划项目(SDYWZGKCJH2023083)
国家卫生健康委医院管理研究所2022公立医院后勤精细化管理研究项目(GYZ2022HQ32)
出版年
2024
NETL
NSTL
万方数据