Construction and Application of Service Quality Evaluation System of Surgical Staff Positioning Platform Based on SERVQUAL Model
Taking the Shanghai Chest Hospital as an example,it constructs a service quality evaluation system for the surgical staffpositioning platform based on the Service Quality(SERVQUAL)model by using focus group interviews,semi-structured interviews,and the Delphi method;elaborates on the application effects of the system,concluding that the hardware equipment of the surgical staffpositioning platform can basically meet the needs of the interviewees,providing a reference for the refined management of hospital staff.
Hospital managementSERVQUAL modelQuality of serviceEvaluation system
NETL
NSTL
万方数据
