摘要
目的 探讨基于 5M1E分析法管理模式在医院消毒供应中心(CSSD)中的应用效果.方法 选取 2020年 12 月至 2021 年 5 月福建省龙岩市第一医院CSSD采取常规管理期间接收的器械 985 件以及同期工作人员 12 名作为对照组,另选取 2021 年 6-11 月福建省龙岩市第一医院CSSD采取基于 5M1E分析法管理模式接收的器械 985 件以及同期工作人员 12 名作为观察组.比较两组工作人员专业知识掌握情况、管理质量以及医护人员满意度.结果 干预前,两组专业知识掌握情况中器械清洗、医疗废弃物品管理、包装知识、设备使用维护评分比较,差异无统计学意义(P>0.05);干预后,观察组各专业知识掌握情况评分均高于对照组,差异有统计学意义(P<0.05).观察组器械管理质量中回收质量、清洗质量、包装质量、灭菌质量以及无菌物品存放质量评分均高于对照组,差异有统计学意义(P<0.05).观察组医护人员满意度中工作方式、工作效率、服务态度、质量及安全、工作责任心评分均高于对照组,差异有统计学意义(P<0.05).结论 基于 5M1E分析法管理模式可提升医院CSSD工作人员对专业知识的了解和掌握,进一步提升器械管理质量,从而获得更高的医护人员满意度.
Abstract
Objective To explore the application effect of 5M1E analysis-based management model in a hospital central sterile supply department(CSSD).Methods 985 devices received and 12 medical staff in CSSD,Longyan First Hospital during the routine management period from December 2020 to May 2021 were selected as the control group.In addition,985 devices and 12 medical staff in CSSD,Longyan First Hospital from June to November 2021 were selected as the observation group,which were managed using the 5M1E analysis method.The professional knowledge mastery,management quality,and satisfaction of medical staff between medical staff in the two groups were compared.Results Before the intervention,there were no statistically significant differences in the scores of device cleaning,medical waste management,packaging knowledge,and equipment use and maintenance between the two groups in terms of professional knowledge mastery(P>0.05).After the intervention,the observation group scored higher in terms of mastery of various professional knowledge than the control group,with statistically significant difference(P<0.05).The observation group scored higher than the control group in terms of device management quality on recycling,cleaning,packaging,sterilization,and sterile item storage,with statistically significant differences(P<0.05).The satisfaction scores of medical staff in the observation group were higher than those in the control group in terms of work style,work efficiency,service attitude,quality and safety,and work responsibility,with statistically significant differences(P<0.05).Conclusion The 5M1E analysis-based management model can enhance the understanding and mastery of professional knowledge among hospital CSSD staff,further improve the quality of device management,and thus achieve higher satisfaction among medical staff.
维普
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