智慧健康2024,Vol.10Issue(2) :230-233.DOI:10.19335/j.cnki.2096-1219.2024.02.059

双人核对联合精细化管理模式对门诊药房工作效率及发药质量的影响

The Effect of Two-person Check on the Work Efficiency and Dispensing Quality of Outpatient Pharmacy

李永红 袁苗
智慧健康2024,Vol.10Issue(2) :230-233.DOI:10.19335/j.cnki.2096-1219.2024.02.059

双人核对联合精细化管理模式对门诊药房工作效率及发药质量的影响

The Effect of Two-person Check on the Work Efficiency and Dispensing Quality of Outpatient Pharmacy

李永红 1袁苗2
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作者信息

  • 1. 徐州市东方人民医院 药剂科,江苏 徐州 221004
  • 2. 徐州市传染病医院 药剂科,江苏 徐州 221004
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摘要

目的 探究双人核对联合精细化管理模式对门诊药房工作效率及发药质量的影响.方法 在2021年1-12月选取本院门诊患者40例,将其作为双人核对联合精细化管理模式实施前组,在2022年1-12月选取门诊患者40例,将其作为实施后组,对比两组各项观察指标.结果 实施后组患者取药等候时间、调剂时间、药品核对时间均比实施前组所用时间更短,实施后组总发药差错发生率比实施前组总发药差错发生率更低,实施后组患者总满意度比实施前组患者总满意度更高,差异显著有统计学意义(P<0.05).结论 双人核对联合精细化管理模式能提高门诊药房工作效率,降低发药差错发生率,提升发药质量,使患者满意度提高.

Abstract

Objective To explore the effect of two-person check combined fine management mode on the work efficiency and dispensing quality of outpatient pharmacy.Methods A total of 40 outpatients were selected from January 2021 to December 2021 as the pre-implementation group,and 40 outpatients were selected from January 2022 to December 2022 as the post-implementation group,and each observation index was compared between the two groups.Results The waiting time,dispensing time and drug checking time of patients in the post-implementation group were shorter than those in the pre-implementation group.The incidence of drug dispensing error in the post-implementation group was lower than that in the pre-implementation group.The total satisfaction of patients in the post-implementation group was higher than that in the pre-implementation group(P<0.05),and the difference was statistically significant.Conclusion The two-person check combined with fine management mode can improve the work efficiency of outpatient pharmacy,reduce the incidence of drug dispensing errors,improve the quality of drug dispensing,and improve patients'satisfaction.

关键词

门诊药房/发药质量/双人核对/精细化管理模式

Key words

Outpatient pharmacy/Dispensing quality/Double check/Fine management mode

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出版年

2024
智慧健康

智慧健康

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参考文献量10
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