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全面质量控制理论在健康体检护理质量管理中的应用效果分析

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目的 分析在健康体检护理质量管理中实施全面质量控制理论的应用效果。方法 选取2021年1-12月本院收治的60例研究对象作为对照组实施常规护理质量管理,并将2022年1-12月本院收治的60例研究对象作为观察组实施全面质量控制,对比二者在健康体检中对护理质量管理的影响。结果 观察组护理满意度高于对照组;护理质量评分高于对照组;护理干预管理情况得分高于对照组;投诉率低于对照组(P<0。05)。结论 在健康体检中采取全面质量控制理论能够有效提升护理质量以及体检人员的护理满意度,减少投诉事件的发生,建议推广。
Application Effect Analysis of Total Quality Control Theory of Nursing Quality Management in Health Examination
Objective To analyze application effect of total quality control theory for patients in nursing quality management of health examination.Methods The paper chose 60 study subjects in our hospital from January to December 2021 as control group,treated with routine nursing quality management,and 60 study subjects in our hospital from January to December 2022 as observation group,with total quality control.Effect of nursing quality management of health examinations was compared.Results Nursing satisfaction degree of observation group was higher than control group;nursing quality scores were higher than control group.Nursing intervention situation was higher than control group,complaint rate was lower than control group(P<0.05).Conclusion Total quality control theory can effectively improve quality of nursing and satisfaction degree of medical examination staff during health examination,can reduce incidence of complaints,which is worthy of promotion.

Total quality control theoryHealth examinationNursing qualityApplication effect

朱娜

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广州市白云区妇幼保健院 体检中心,广东 广州 510000

全面质量控制理论 健康体检 护理质量 应用效果

2024

智慧健康

智慧健康

ISSN:
年,卷(期):2024.10(4)
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