Research on Optimizing Outpatient Service Processe and Improving Satisfaction Degree of Patients
Outpatient is main place for patients with symptoms in hospitals.Once the service is not in place,patients may be easily affected by risk factors,and their condition could be worse,they may continuously suffer from pain and doctor-patients dispute risks may increase,which is not conducive to friendly doctor-patient relationship.The paper analyzes current situation of outpatients service in our hospital,identifies shortcomings affecting outpatient services,to formulate comprehensive improvement strategies,strengthen service awareness of medical staff,and serve outpatient patients better,so that we can improve quality of outpatient service,reduce unnecessary waiting time of patients,provide high-quality diagnosis and treatment order,and improve satisfaction degree of patients.
Optimizing outpatients service processesApplication effectSatisfaction degree of patients
万方数据
维普
