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分析绩效管理用于医院护理管理工作的价值

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目的 分析医院护理管理中应用绩效管理对护理管理质量的影响。方法 选取2020年1月—2023年1月本院96名护理人员参与研究,以绩效管理应用前后时间划分,实施前(2020年1月—2021年6月)应用常规护理管理,实施后(2021年7月—2023年1月)应用绩效管理,同期纳入460例患者参与问卷调查,绩效管理实施前后各230例。对比实施绩效管理前后的护理质量、岗位胜任能力、护理满意度以及护理投诉情况。结果 实施后护理人员护理质量及岗位胜任能力较实施前高,组间差异有统计学意义(P<0。05);实施后患者对护理服务的满意度高于实施前,实施后护理投诉率低于实施前,组间差异有统计学意义(P<0。05)。结论 绩效管理对激发医院护理人员的工作热情、增强其岗位胜任能力具有至关重要的作用。通过实施科学有效的绩效管理机制,不仅能够显著提升护理工作的整体质量,还能够有效保障护理管理的效果,进而提升患者对护理工作的满意度,并有效减少护理投诉事件的发生。
Value Analysis of Performance Management in Hospital Nursing Management
Objective To analyze the influence of applied performance management in hospital nursing management.Methods 96 nursing staff from January 2020 to January 2023 were selected to participate in the study,dividing the time of performance management,routine nursing management before implementation(January 2020 to June 2021)and performance management(July 2021 to January 2023),460 patients were included in the questionnaire survey,and 230 cases before and after the implementation of performance management.Compare the nursing quality,post competence,nursing satisfaction and nursing complaints before and after the implementation of performance management.Results After the implementation of the nursing quality and post competence is higher than before the implementation,Statistically significant difference between groups(P<0.05);Patient satisfaction with nursing services after implementation was 98.69%,Higher than 93.91%before the implementation,Post-implementation care complaint rate of 0.87%was lower than 5.22%before implementation(P<0.05)Conclusion Performance management should improve the work enthusiasm of hospital nursing staff,It plays an important role in improving their job competence,Can effectively improve the quality of care,Ensure the effect of nursing management,Further enhance patients'satisfaction with nursing work,And effectively reduce nursing complaints.

HospitalPerformance managementNursing managementWork quality

朱雅琪

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平凉天泰医院 护理部,甘肃 平凉 744000

医院 绩效管理 护理管理 工作质量

2024

智慧健康

智慧健康

ISSN:
年,卷(期):2024.10(11)