Application Effect Observation of PDCA Cycle Management Method in Management of Traditional Chinese Medicine Pharmacies
Objective To analyze application effect of PDCA cycle management method in management of traditional Chinese medicine pharmacies.Methods The paper chose 200 patients with medication in traditional Chinese medicine pharmacy of in our hospital during routine management period from January to December 2020 as control group,and 200 patients with medication from traditional Chinese medicine pharmacy during PDCA management plan period from January to December 2021 as observation group.Medication retrieval time,medication dispensing error rate,withdrawal rate,prescription qualification rate,and satisfaction degree with service in traditional Chinese medicine pharmacy was compared between two groups.and quality rating levels of drug dispensing were compared between two groups.Results Observation group had more significant reduction in medication retrieval time,more significant decrease in medication dispensing error rate and withdrawal rate than than control group,while prescription qualification rate and satisfaction degree with traditional Chinese medicine room services was significantly higher,(P＜0.05).Moreover,quality scores of traditional Chinese medicine room management in observation group were significantly higher than control group(P＜0.05).Conclusion PDCA cycle management model can effectively improve work quality and efficiency of staff,and reduce incidence of dispensing errors in traditional Chinese medicine pharmacies.
Traditional Chinese medicine pharmaciesPDCA cycle managementTraditional Chinese medicine dispensingApplication
万方数据
维普
