Objective To analyze effect of TCM standardized management in management process of TCM pharmacy and satisfaction degree of patients with TCM pharmacy services.Methods The paper chose 600 patients taking medication in TCM pharmacy of our hospital from January 2020 to December 2021,and divided them into control group(300 cases)and observation group(300 cases).Levels of various observation indicators were compared between two groups.Results Observation group had more significant increase in satisfaction degree with services of TCM pharmacy,quality scores for medicinal herbs,pharmacy environment scores,and accuracy of dispensing than control group,while withdrawal rate decreased significantly.Dispensing time for medicinal herbs and waiting time was significantly shorter than control group,(P<0.05).Conclusion Standardized management of traditional Chinese medicine quality in TCM medicine pharmacy can improve quality of pharmacy management and satisfaction degree of patients significantly,and reduce errors in drug management and dispensing.
关键词
中药/规范化管理/中药房/满意度
Key words
Traditional Chinese medicine/Standardized management/TCM pharmacies/Satisfaction degree
维普
万方数据