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精细化管理在病案室病案管理中的应用价值

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目的 探讨精细化管理在病案室病案管理中的应用价值。方法 选取2021年1月—2023年2月本院病案室管理的病案6000份纳入研究,其中2021年1月—2022年1月管理的3000份病案实施常规管理方式,作为对照组,而2022年2月—2023年2月实施精细化管理的3000份病案,设为观察组,对比两组管理后的效果。结果 观察组病案首页合格率、病案破损率、医患纠纷率,优于对照组(P<0。05);首页填写质量、出院1周回收、复印时间、服务能力观察组评分,比对照组高(P<0。05);观察组管理人员理论、技术、日常绩效均高于对照组(P<0。05);而病案管理满意度,也比对照组高(P<0。05)。结论 在病案室的病案管理流程中,实施精细化的管理模式,能提高管理效率与品质,有效预防医疗纠纷的发生,并显著提升患者的满意度。这种管理方式强调对每一个细节的精准把控,确保病案管理工作的规范化与专业化,进而推动医疗服务质量的全面提升。
Application Value of Refined Management for Medical Record Management in Medical Record Rooms
Objective To explore application value of refined management for medical record management in medical record rooms.Methods The paper chose 6000 medical records in medical record room of our hospital from January 2021 to February 2023 for study.Among them,3000 medical records in control group were managed with routine management methods from January 2021 to January 2022,while 3000 medical records in observation group were managed with refined management from February 2022 to February 2023.Effect was compared.Results Qualified rate,damaged rate,and doctor-patient dispute rate in observation group was higher than control group(P<0.05).Quality of filling in homepage,1-week recovery after discharge,copying time,and service ability in observation group was higher than control group(P<0.05).Theoretical,technical,and daily performance of management staff in observation group was higher than control group(P<0.05).Satisfaction degree with medical record management was also higher than control group(P<0.05).Conclusion In the medical record management process within the medical record room,the implementation of a refined management model aims to enhance management efficiency and quality,effectively prevent the occurrence of medical disputes,and significantly improve patient satisfaction.This management approach emphasizes precise control over every detail,ensuring the standardization and specialization of medical record management work,thereby promoting a comprehensive improvement in the quality of medical services.

Medical record roomMedical records managementRefined management

田程

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临沂经济技术开发区人民医院/临沂市第三人民医院,山东 临沂 276000

病案室 病案管理 精细化管理

2024

智慧健康

智慧健康

ISSN:
年,卷(期):2024.10(19)