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精细化管理模式在住院药房质量管理中的效果

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目的 探讨精细化管理模式应用在住院药房质量管理工作中的效果。方法 回顾性分析2022年6月—2023年6月本院的500份住院药房处方,将2022年6月—2022年12月未经过精细化管理的250份处方设置为参照组,将2023年1月—2023年6月经过精细化管理的250份处方设置为研究组。针对住院药房管理质量、工作效率、患者满意度进行组间比较。结果 研究组与参照组相比,药品调剂差错率、处方不合格率、精麻处方登记错漏率、过期药物报废率均更低(P<0。05);研究组与参照组相比,单方调剂、取药、盘点耗费时间均更低(P<0。05);研究组患者药房用药交代、配药效率、取药流程、药品与处方一致性及总满意度均高于参照组(P<0。05)。结论 将精细化管理理念应用在医院住院药房的质量管理工作中,可有效优化工作流程,促进工作质量与效率提升,强化患者满意度,值得医院推广应用。
Effect Research of Refined Management Mode on Optimizing the Quality Management Effect in Inpatient Pharmacy
Objective To apply the refined management mode to quality management of inpatient pharmacies,explore and analyze its management effect.Methods The paper reviewed and analyzed 500 inpatient pharmacy prescriptions from June 2022 to June 2023,and divided them into the reference group and the study group based on application of refined management.The reference group was treated with routine inpatient pharmacy management from June 2022 to December 2022,while the study group with refined inpatient pharmacy management from January 2023 to June 2023.The quality of inpatient pharmacy management,work efficiency,and satisfaction degree of patients was compared.Results Medication dispensing error rate,prescription failure rate,registration error rate and omission rate of fine anesthesia prescriptions,and expired drug scrap rate in the study group was lower than reference group,(P<0.05).Time of unilateral dispensing,medication collection,and inventory in the study group was shorter than the reference group,(P<0.05).The medication instructions,dispensing efficiency,dispensing process,consistency between drugs and prescriptions,and overall satisfaction degree of the study group were higher than the reference group (P<0.05).Conclusion Refined management concept can effectively optimize workflow,promote work quality and improve efficiency,strengthen satisfaction degree of patients,during quality management of hospital inpatient pharmacies,which is worthy of promotion and application in hospitals.

Refined managementInpatient pharmacyWork qualityWork efficiencySatisfaction degree

吴广云

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如东县人民医院药剂科,江苏 南通 226400

精细化管理 住院药房 工作质量 工作效率 满意度

2024

智慧健康

智慧健康

ISSN:
年,卷(期):2024.10(28)