首页|基于"服务三角"模型的乡镇综合文化站服务效能提升策略——以江西省Z县为例

基于"服务三角"模型的乡镇综合文化站服务效能提升策略——以江西省Z县为例

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乡镇综合文化站服务效能是农村公共文化服务水平和质量的体现.当前,江西省Z县乡镇综合文化站服务效能建设主要面临文化人才队伍结构失衡、文化服务供需错位、绩效评估体系不科学等困境.该文基于"服务三角"模型框架,从顾客价值、服务策略、供给系统和服务人员 4 个维度提出文化站服务效能的提升策略.
The service efficiency of township comprehensive cultural stations is the embodiment of the level and quality of rural public cultural services.At present,the service efficiency construction of comprehensive cultural stations in Z County,Jiangxi Province is mainly faced with the difficulties such as the imbalance of the structure of cultural talents,the dislocation of supply and demand of cultural services,the unscientific performance evaluation system and so on.Based on the"Service Triangle"model framework,this paper puts forward the strategies to improve the service efficiency of cultural stations from four dimensions:customer value,service strategy,supply system and service personnel.

township comprehensive cultural stationpublic cultural serviceefficiency"Service Triangle"modelstrategy

刘小泉

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井冈山大学 商学院,江西 吉安 343009

乡镇综合文化站 公共文化服务 效能 "服务三角"模型 策略

江西省文化艺术科学规划一般项目(2021)

YG2021096

2024

智慧农业导刊

智慧农业导刊

ISSN:
年,卷(期):2024.4(7)
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