Objective:To understand the current status of emotional labor and emotional intelligence among doctors in public hospitals in Jiangsu Province and provide references for guiding doctors'emotional regulation and improving patients'medical experiences.Methods:A questionnaire survey was conducted among doctors from 12 public hospitals in Jiangsu Province.Independent sample t-tests,variance analysis,and descriptive analyses were applied to analyze the data.Results:Male doctors demonstrated better emotional labor performance than female doctors(P＜0.05).Doctors of different professional titles exhibited differences in emotional cognition(P＜0.05).Most doctors across various departments showed consistency in emotional cognition(P＜0.05).Doctors with different income levels displayed significant differences in emotional cognition(P＜0.05).Conclusion:Male doctors tend to have slightly stronger emotional labor capabilities than female doctors.However,hospitals need to enhance doctors'abilities for deep acting in emotional labor.Doctors with senior titles showed more advanced emotional management skills than those with other titles.Hospitals should consider factors such as department and income to guide doctors'emotional regulation effectively,improve their satisfaction,and enhance both emotional labor and emotional intelligence abilities to provide high-quality services and improve patients'medical experiences.
public hospitaldoctors'emotionsemotional laboremotional intelligence
维普
万方数据
