Research on the design and renovation of hospital wayfinding systems based on medical service needs
Objective:To design and renovate a hospital wayfinding system based on medical service needs.Methods:Using industry standards as a foundation,the existing hospital wayfinding system was redesigned under the principles of"unified style,precise guidance,and patient service."Starting from the demand side of medical services,heat maps of patient routes were utilized to identify and prioritize key medical routes.Field visits informed the design of targeted directional signage,and semi-structured interviews were conducted to evaluate the effectiveness of the renovations.Results:A total of 1,117 outdoor wayfinding facilities and 38 indoor wayfinding facilities were renovated,with 15 new directional facilities added along high-traffic routes.Fonts,sizes,and colors for diagnostic area signs were standardized,and the design of health education bulletin boards was unified.Post-renovation survey results indicated a 1.46-point increase in convenience scores,a 1.87-point increase in accuracy scores,and a 0.86-point increase in accessibility scores for the outpatient wayfinding system.Conclusion:Designing and renovating hospital wayfinding systems from the perspective of medical service needs effectively identifies weak points in guidance and signage setup,significantly improving patient efficiency and hospital service quality.
万方数据
维普
