A Study on the Influence of Online Interaction between Government and Citizens on Netizens'Positive Emotions in Public Health Emergencies——Analysis of Mediation based on Empathy
Emotion management has a certain reference significance for risk communication practices and poli-cy formulation in government departments.Based on the theories of risk communication and empathetic communica-tion,this study focuses on the positive emotions in online networks in the context of public health emergencies.By using risk awareness as a moderating variable,an evaluation model is constructed to assess the factors that influence the impact of government-citizen online interaction on positive emotions in wired networks.Data were collected through questionnaires,and structural equation modeling was used to verify the research hypotheses.The results show that government-citizen online interaction has a positive impact on the formation of positive emotions in on-line networks,empathy plays a mediating role between government-citizen online interaction and positive emo-tions,and risk awareness plays a moderating role in the path of government-citizen online interaction on positive emotions in online networks.
network positive emotiongovernment-private online interactionempathic transmissionrisk perceptionstructural equation model
NETL
NSTL
万方数据
