Research on the Value of Emotional Labor Education for Higher Vocational College Students in the Age of Artificial Intelligence——Taking the Major of Hotel Management and Digital Operation as an Example
Hotel service and management work environment is of high-pressure,long-time,and people-to-people,and emotional labor is an important part of the value of hotel service.The students'emotion management ability directly decides the future career development space,while some problems,such as attaching importance to skills in classroom teaching and neglecting the cultivation of service consciousness and so on,exist in hotel management and digital major of the current higher vocational education.Higher vocational colleges need to recognize the different labor characteristics of the typical enterprises in the hotel industry,to promote the professional character,professional knowledge and professional ability effectively through emotional labor education,and pay more attention to the new field of emotional labor in the age of artificial intelligence so as to help students improve their comprehensive quality and deal with the new career challenges more easily.
artificial intelligenceemotional labor educationhotel management and digital operation
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