Study on the Process and Model of Digital Government Aging Service from the Perspective of Information Barriers:Take the Z District of Dalian City as an Example
Study on the Process and Model of Digital Government Aging Service from the Perspective of Information Barriers:Take the Z District of Dalian City as an Example
[Purpose/Significance]This study aims to elucidate the information behavior barriers of the el-derly groups,explore solutions to the low usage rate and difficult access of the digitally vulnerable elderly popu-lations under the background of digital government,and facilitate the'integration'of digital government services for the elderly in China.[Method/Process]Using Z District in Dalian City as a case study,the research reviews the construction process of digital government services for the elderly in Z District through on-site observations and interviews.By integrating the ELIS information barrier model with Laslett's theory of four stages of life,this paper comprehensively analyzes the obstacles encountered by the old age group government affairs information behavior and constructs the different stages of the old age group's government affairs information behavior barrier model.[Result/Conclusion]The information behavior of elderly individuals in government affairs is affected by physiological,sociocultural,situational,cognitive,emotional,and emotional obstacles.It is suggested that local governments pay attention to the obstacles faced by elderly users on the demand side,and update the provision model of digital government old-age services by providing targeted measures such as self-management,semi-aux-iliary services,and alternative services for different types of elderly people,to promote the deep transformation of digital government old-age services from"fragmented"supply to"integrated"optimization.
关键词
信息障碍/数字政府/适老服务/老年信息弱势群体
Key words
information barriers/digital government/elderly services/the elderly information vulnerable group
万方数据