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家用空调现场故障率随地理区域分布规律的研究

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家用空调的现场故障率有显著的地理区域差异性.为定量研究运行于中国大陆的家用空调现场故障率随地理区域分布的规律,首先从售后服务信息中提取关联功能售后故障数据,得到各省级行政区划单位的多重定时截尾数据;其次利用极大似然估计方法对各省级行政区划单位的多重定时截尾数据进行计算,得到其空调现场故障率估计值;最后以某型家用空调为例,基于其售后故障率数据,得到其在中国大陆31 个省级行政区划单位的现场故障率以及和总体现场故障率之间的关系,并对现场故障率进行区域聚类分析,定量揭示了该型家用空调的故障类型在中国大陆随地理区域分布的规律,可有效指导企业针对性地开展可靠性改进活动和制定更为精准的售后维修策略.
Research on the field failure rate distribution of household air conditioners with geographical regions
The field failure rate of domestic air conditioners shows significant geo-graphical variability.In order to quantitatively study the pattern of field failure rates of do-mestic air-conditioners operating in mainland China with the distribution of geographical regions.Firstly,the associated functional after-sales failure data were extracted from the after-sales service information to obtain multiple timing truncation data for each provincial administrative unit.Secondly,the multi-timed truncated data for each provincial adminis-trative unit were calculated using the great likelihood estimation method to obtain the esti-mated field failure rate of their air conditioners.Finally,taking a certain type of home air conditioner as an example,air conditioner field failure rates for 31 provinces in mainland China were obtained using after-sales failure data.The relationship between the site failure rate of each province and the overall site failure rate was obtained.And regional clustering analysis of site failure rates,quantitatively reveal the distribution pattern of this type of household air conditioner with geographical regions in mainland China.The proposed method can be used to guide companies in targeting reliability improvement activities and developing more precise after-sales maintenance strategies.

air conditioningfield failure ratedistribution lawservice failure datare-gional clustering

张少生、宋卓、刘艳、刘卫东

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广东美的制冷设备有限公司

南昌大学先进制造学院

空调 现场故障率 分布规律 售后故障数据 地理区域聚类

2024

制冷与空调
中国制冷空调工业协会 中国科学技术交流中心

制冷与空调

影响因子:0.331
ISSN:1009-8402
年,卷(期):2024.24(9)