摘要
PDCA循环作为管理的一种手段，运用到医院投诉处理中，可以有效控制医疗投诉发生，提高医疗的质量和效益，构建和谐医患环境。
Abstract
As a means of management, PDCA cycleapplied to the hospital complaint handling, can effectively control the medical complaints, improve the quality and efficiency of medical service, and build a harmonious doctor-patient relationship.
NETL
NSTL
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