In the service-centred era,information technology and digital technology are constantly innovating,and campus libraries,as an important place for knowledge dissemination and academic exchanges,will change their services from the traditional single form to multiple.Based on the concept of service design,this paper takes Shaanxi University of Science and Technology Library as an example to discuss how to build a user-centred,efficient and convenient campus library service system with better experience.Through the construction of user portrait,empathy map and user experience map,in-depth analysis of user needs,pain points and pleasure points are found;further service blueprints are created,and service optimization design strategies are put forward from three aspects:space layout and resource utilization,storage and signage system,and colour and atmosphere creation;and long-lasting service evaluation and improvement opinions are put forward with the aim of improving the service quality and experience of campus libraries and promoting academic research and knowledge innovation.and knowledge innovation.
关键词
服务设计/校园图书馆/服务优化
Key words
service design/campus libraries/service optimisation
万方数据