With the continuous improvement of the domestic economic level,China's civil aviation industry has also achieved outstanding achievements. In the process of continuous development of the civil aviation industry,it is necessary to attach great importance to the visual role of aviation service etiquette,and at the same time,to provide passengers with more personalized and distinctive services that highlight the characteristics of each airline as much as possible under favorable conditions. This is the most direct and effective way to improve passenger satisfaction,and it also provides a strong grip for airlines to establish a good social image. Through in-depth analysis of flight attendant service etiquette and combined with the actual situation of airlines,effective service strategies are proposed to enhance passenger satisfaction and the competitiveness of airlines,which plays an important role in promoting the civil aviation industry to better adapt to the development needs of the new era.
关键词
空乘服务礼仪/航空个性化服务/有效策略
Key words
flight attendant service etiquette/personalized aviation services/effective strategy
维普
万方数据