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企业领导道歉负向影响员工反生产行为机制探究

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企业员工由于遭遇领导冒犯所引发的反生产行为因领导道歉改变其负面预期而有所减少.笔者基于资源保存理论,在构建了一个企业领导道歉影响员工反生产行为机制模型的基础上,以分别在两个时间点收集的388份有效追踪数据,运用Mplus软件实证检验了企业领导道歉与员工反生产行为的关系及其变化.检验结果证实:企业领导道歉对员工反生产行为具有显著的负向影响;领导认同和情感承诺分别在领导道歉与员工反生产行为关系间发挥中介作用;领导虚伪感知既负向调节领导道歉对领导认同的影响,也负向调节领导认同在领导道歉与员工反生产行为间的中介作用.本文通过将领导认同、情感承诺和领导虚伪感知等变量尝试性地引入到企业领导道歉影响员工反生产行为模型之中并付诸实证检验,拓展了资源保存理论的应用边际,揭示了企业经营中领导道歉与员工反生产行为二者之间的内在关联,丰富了有关企业管理中领导行为方面的现有文献,研究结论可以为企业领导处理内部人际关系和提高企业治理水平提供理论依据.
The Research on the Mechanism of Corporate Leaders Apology Negatively Effecting Employees'Counterproductive Work Behavior
Employees'counterproductive work behavior caused by offense of leaders are reduced because corporate leader apology altering their negative expectations.Based on the conservation of resources theory,the authors construct a model of the mechanism of corporate leader apology affecting employees'counterproductive work behavior.The study employs 388 valid tracking data collected at two time points and utilizes Mplus software to empirically examine the association between corporate leader apology and employees'counterproductive work behavior,as well as its changes.The test results confirm that leader apology has a significant negative impact on employees'counterproductive work behavior;leader identification and affective commitment play a mediating role in the relationship between leader apology and employees'counterproductive work behavior;perceptions of leader hypocrisy not only negatively moderates the impact of leader apology on leader identification,but also negatively moderates the mediating role of leader identification between leader apology and employees'counterproductive work behavior.This paper aims to incorporate variables such as leader identification,affective commitment,and perceptions of leader hypocrisy into the model empirical examining the impact of leader behavior on employees'counterproductive work behavior,extends the application scope of conservation of resources theory,reveals the internal relationship between leader apology and employees'counterproductive work behavior,and contributes to the existing literature on leader behavior in enterprise management.The research conclusions can serve as a theoretical foundation for organizational leaders to deal with internal interpersonal relationships and enhance the level of corporate governance.

Leader apologyEmployees'counterproductive work behaviorLeader identificationAffective commitmentPerceptions of leader hypocrisy

石冠峰、刘澳龙

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石河子大学经济与管理学院

领导道歉 员工反生产行为 领导认同 情感承诺 领导虚伪感知

国家自然科学基金项目2023年兵团研究生创新项目

72162029

2024

中央财经大学学报
中央财经大学

中央财经大学学报

CSTPCDCSSCICHSSCD北大核心
影响因子:1.238
ISSN:1000-1549
年,卷(期):2024.(2)
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