Objective To comprehensively evaluate the performance of clinical specialized medical services by the TOPSIS method,and to provide theoretical support for the research and practice of performance management in public hospitals under the high-quality development.Methods In the DRGs Performance Evaluation System,Adverse Event Reporting Platform,Outpatient Management System,and Medical System of a tertiary hospital in Ningbo City,evaluation indicators were selected from the three dimensions of medical service capability,efficiency and quality and safety.Based on the weight coefficients of each indicator determined by the expert consultation method,the TOPSIS method was used to comprehensively evaluate the performance of various clinical specialty medical services in the hospital in 2022.Results Among the 54 clinical departments in 2022,the Department of Colorectal Surgery and the Department of Pain Management performed the best in terms of medical service capacity and efficiency,respectively.In terms of medical service quality and safety,the Pain Department,Critical Liver Disease Department,Intensive Care Medicine Department,Cirrhosis Department,Pulmonary Department 2,Emergency Trauma Department,Maternal Liver Disease Department,Pulmonary Department 1,Immunoliver Department,Radiotherapy Department 2,Oncology Department,Geriatrics Department,Radiotherapy Department 1,and General Medical Department performed well without any deduction of points.The top three departments in the comprehensive ranking were Proctology,Cardiovascular Medicine,and Stomatology.Conclusions The application of TOPSIS method to comprehensively evaluate the performance of clinical specialized medical services under the high-quality development of public hospitals has good practicality.
clinical specialtiesmedical service performanceTOPSIS methodcomprehensive evaluation
维普
万方数据
