Abstract
News editors obtained the following quote from the background information supplied by the inventors:“Workforce management systems may track tasks and projects performed by human and/or virtual workersin order to streamline workflow coordination. Tasks may be assembled into workflows that define projects.Conventional workforce management systems generally receive large amounts of data regarding all aspectsof a project, including results from workers’ completion of tasks. Traditionally, this data has been used toidentify the complexity of assigned tasks and evaluate the most productive workers for completing thosetasks. However, business users may wish to use this data in additional ways to improve business goals byaltering workflows to increase efficiency and accuracy and to reduce costs.”
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NSTL