首页|Patent Issued for Enhanced content submissions for support chats (USPTO 11855933)
Patent Issued for Enhanced content submissions for support chats (USPTO 11855933)
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From the background information supplied by the inventors, news correspondents obtained the followingquote: “Embodiments relate generally to information processing for presentation in augmented reality (AR),and more specifically to using augmented reality to enhance content submissions in a support chat in orderto meet minimum requirements.“Users may seek support from vendors for many everyday tasks. When doing so, the user may be incontact with a human support agent but more frequently, the user may be interacting with an artificialintelligence (AI) agent, or chatbot. This interaction may use augmented reality and allow the user to asktextual or verbal questions, in response to which the chatbot may use text or speech recognition techniquessuch as speech-to-text or natural language processing (NLP) algorithms to understand and then reply tothe user via the AR interface. In this way, the chatbot may request further information from the user ifthe content supplied by the user is incomplete and assist the user in understanding the requirements andcollecting the needed content.”
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