Abstract
The following quote was obtained by the news editors from the background information supplied by theinventors: “Customers of a provider are able to access a variety of services through software applications,such as mobile applications on user devices, to perform various tasks. For example, customers may use aninternet-enabled application to conduct transactions, change settings, and carry out other actions relatedto a customer account or with respect to a product offered by the provider. However, certain transactionsand tasks may require a customer to visit a provider location (e.g., due to security, needing to meet witha provider representative).”
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