首页|Researchers Submit Patent Application, 'Methods And Systems For Customer Accounts Association In Multilingual Environments', for Approval (USPTO 20240020711)

Researchers Submit Patent Application, 'Methods And Systems For Customer Accounts Association In Multilingual Environments', for Approval (USPTO 20240020711)

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From Washington, D.C., NewsRx journalists report that a patent application by the inventors Gobrial, Mark G. (Washington, IL, US); Li, Tianyi (Chicago, IL, US); Radakovic, Daniela (Chicago, IL, US); Tennent, Toby (Chicago, IL, US), filed on July 18, 2022, was made available online on January 18, 2024. No assignee for this patent application has been made. News editors obtained the following quote from the background information supplied by the inventors: “Generally, the association of all accounts belonging to the same customer is impeded by the use of incorrect, partial, and/or abbreviated relevant account information such as names, customer addresses, types of industry, and types of fleets. The format and standards of the data are often not consistent, as data is entered by a variety of people from different organizations. Software engines for automated association process have difficulty processing incorrect, partial and/or abbreviated information due to poorly or not documented descriptors. Languages such as Chinese, Japanese, and Korean, can add even more complexities. Large customers frequently use different service providers and multiple customer accounts. This results in a fragmented view of the customer for original equipment manufacturer (OEM) that supplies goods to the same customer through multiple service providers. Companies have implemented various techniques to solve this problem. For example, U.S. Patent Publication No. US20200311707A1 describes a method for mapping in-store transactions associated with traceable tenders to valid customer profiles. However, this method is only directed to associating a transaction with a customer based on attributes identified in the customer profile. Additionally, U.S. Patent Publication No. US20180191644A1 describes a method for providing interactive transaction returns within a retailer network. However, this method is only directed to identifying information for a customer from a transaction and matching it with customer profiles.”

AlgorithmsCyborgsEmerging TechnologiesMachine LearningPatent Application

2024

Robotics & Machine Learning Daily News

Robotics & Machine Learning Daily News

ISSN:
年,卷(期):2024.(Feb.1)