Abstract
According to news reporting based on a preprint abstract, our journalists obtained the following quote sourced from osf.io: "Generative artificial intelligence (e.g., OpenAI's ChatGPT), is regularly tasked with navigating the complexities of human-to-human interaction, including peer-to-peer mental health support and improving interpersonal emotion regulation within customer service settings. Qualitative findings question whether artificial intelligence deserves a space in this area (e.g., how can robots be empathic?); however, many recent studies indicate that artificial intelligence may improve human-to-human interaction. "In the current study, and across two samples (NGivers = 522; NReceivers = 580; NTotal = 1,102) gathered to detect small effects, we examine a specific use case of generative artificial intelligence in the workplace and whether it can be leveraged to improve prosocial human-to-human messaging above and beyond human-written prompts.
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