首页|Researchers Submit Patent Application, 'Machine Learning Predictive Modeling With Natural Language Processing Of End-User Communications', for Approval (USPTO 20240046178)
Researchers Submit Patent Application, 'Machine Learning Predictive Modeling With Natural Language Processing Of End-User Communications', for Approval (USPTO 20240046178)
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From Washington, D.C., NewsRx journalists report that a patent application by the inventors Henryson, Stacy Renee (Clive, IA, US); Penfil, Richard (San Francisco, CA, US), filed on October 16, 2023, was made available online on February 8, 2024. The patent’s assignee is Wells Fargo Bank N.A. (San Francisco, California, United States). News editors obtained the following quote from the background information supplied by the inventors: “Enterprises may receive feedback in a variety of forms and from a multitude of internal and external computing devices. Feedback records based on user complaints may be generated via software executing on various internal computing devices that track communications from external computing devices and record textual annotations and comments as well as metadata or other non-textual data (e.g., audio recordings of certain communications). Such complaint records may be transmitted to other internal computing devices for categorization or other evaluation. However, there may be no consistent and reliable contextualization of records.”
BusinessCyborgsEmerging TechnologiesMachine LearningNatural Language ProcessingWells Fargo Bank N.A
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