Abstract
A patent by the inventors Andar, Ravisha (Plano, TX, US), McCusker, Ion Gerald (Allen, TX, US), Thomas, Prejish (Plano, TX, US), Yannam, Ramakrishna R. (The Colony, TX, US), filed on November 14, 2022, was published online on February 6, 2024, according to news reporting originating from Alexandria, Virginia, by NewsRx correspondents. Patent number 11893356 is assigned to Bank of America Corporation (Charlotte, North Carolina, United States). The following quote was obtained by the news editors from the background information supplied by the inventors: "Automated chatbots allow users to receive customer service at any time. Chatbots may be capable of answering common questions and providing transactional support. The chatbot receives input from a human user (hereinafter, "user"). The inputs may be voice, text or selection of choices presented by the chatbot. The inputs correspond to the user expressing a purpose or reason why the user needs customer service or transaction support. Chatbots use a variety of techniques to correctly discern the meaning of the user's inputs and provide automated responses that efficiently service the user.
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