首页|Patent Issued for Utilizing machine learning with self-support actions to determine support queue positions for support calls (USPTO 11882010)
Patent Issued for Utilizing machine learning with self-support actions to determine support queue positions for support calls (USPTO 11882010)
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Capital One Services LLC (McLean, Virginia, United States) has been issued patent number 11882010, according to news reporting originating out of Alexandria, Virginia, by NewsRx editors. The patent's inventors are Benkreira, Abdelkadar M'Hamed (Washington, DC, US), Edwards, Joshua (Philadelphia, PA, US), Mossoba, Michael (Arlington, VA, US). This patent was filed on October 28, 2021 and was published online on January 23, 2024. From the background information supplied by the inventors, news correspondents obtained the following quote: “User or customer self-support or self-service is a blend of user-initiated interaction technologies that are designed to enable users to provide support and/or services for themselves. Self-support may include providing computer-generated instructions for troubleshooting an issue, utilizing electronic records management systems, utilizing computer-generated chat and knowledge bases, and/or the like.”
BusinessCapital One Services LLCCyborgsEmerging TechnologiesMachine Learning
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