首页|Patent Application Titled "Granular Taxonomy For Customer Support Augmented With Ai" Published Online (USPTO 20240062219)
Patent Application Titled "Granular Taxonomy For Customer Support Augmented With Ai" Published Online (USPTO 20240062219)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News-According to news reporting originatin g from Washington,D.C.,by NewsRx journalists,a patent application by the inve ntors Carter,Nick (San Francisco,CA,US); Chamoun,Jad (San Francisco,CA,US) ; Galada,Sambhav (Fremont,CA,US); Gan,Lewin (San Francisco,CA,US); Goche,Sami (San Francisco,CA,US); Khouja,Jude (San Francisco,CA,US); Kim,Andrew (Fremont,CA,US); Kiselbach,Dustin (Astoria,NY,US); Kong,Sunny (Portland,O R,US); Laird,Andrew (Santa Clara,CA,US); Liao,EJ (Huntington Beach,CA,US) ; Lu,Yi (Bellevue,WA,US); Man,James (Brisbane,CA,US); Nasr,Antoine (San F rancisco,CA,US); Nicholas,Deon (Millbrae,CA,US); Sharma,Dev (San Francisco,CA,US); Sun,Carolyn (Saratoga,CA,US); Wu,Madeline (San Francisco,CA,US) ; Wu,Salina (Los Angeles,CA,US); Xing,Weitian (Ottawa,CA); Yuen,Holman (Ch ino Hills,CA,US),filed on September 1,2023,was made available online on Feb ruary 22,2024.No assignee for this patent application has been made.Reporters obtained the following quote from the background information supplied by the inventors:"Customer support service is an important aspect of many busin esses.For example,there are a variety of customer support applications to addr ess customer service support issues.As one illustration,a customer service hel pdesk may have a set of human agents who use text messages to service customer s upport issues.There are a variety of Customer Relationship Management (CRM) and helpdesk-related software tools,such as SalesForce® or Zendesk®.
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