Abstract
No assignee for this patent application has been made. News editors obtained the following quote from the background information suppli ed by the inventors: “Currently, verbal conversation analytics are limited in th eir effectiveness because they do not incorporate Verbal Intelligence (VI) into analytics being produced. The lacking negatively impacts the success of Call Cen ters and Customer Service Representatives throughout the world, as well as the m anagement effectiveness in many different types of organizations. A low level of VI negatively affects all interpersonal relationships.
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