Abstract
News editors obtained the following quote from the background information suppli ed by the inventors: “Enterprise entities rely upon several modes of communicati on to support their operations, including telephone, email, internal messaging, and the like. These separate modes of communication have historically been imple mented by service providers whose services are not integrated with one another. The disconnect between these services, in at least some cases, requires informat ion to be manually passed by users from one service to the next. Furthermore, so me services, such as telephony services, are traditionally delivered via on-prem ises systems, meaning that remote workers and those who are generally increasing ly mobile may be unable to rely upon them. One type of system which addresses pr oblems such as these includes a unified communications as a service (UCaaS) plat form, which includes several communications services accessible over a network, such as the Internet, to deliver a complete communication experience regardless of physical location.”
NETL
NSTL