Abstract
From the background information supplied by the inventors, news correspondents o btained the following quote: “Customers expect increasingly seamless and conveni ent service from companies they interact with, but frequently dislike needing to wait for customer support or learn how to use a form or website just to fill ou t information. In particular, customers and users have an ever-increasing number of communications channels through which they communicate with friends, family, businesses, and organizations, but frequently do not have the option of getting assistance for certain matters through the communications channels they use mos t often.”
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