首页|Patent Issued for Systems and methods for correcting automatic speech recognition errors (USPTO 11922926)
Patent Issued for Systems and methods for correcting automatic speech recognition errors (USPTO 11922926)
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From the background information supplied by the inventors, news correspondents obtained the following quote: 'Automatic speech recognition is a widely used tech nique for converting speech to text. Many organizations rely on ASR for customer service analysis and training of machine learning models. For example, organiza tions utilize ASR for transcribing customers' telephone conversations with custo mer service agents for use in training agents how to provide more efficient serv ices to customers. Additionally, organizations rely on ASR for identification of fraudulent activity, such as a fraudster attempting to speak with a customer se rvice agent as if he or she was a legitimate customer. Thus, the accuracy of ASR model transcription is important for purposes of both training and any downstre am modeling.
BusinessCapital One Services LLCCyborgsEmerging TechnologiesMachine Learning
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