Abstract
Reporters obtained the following quote from the background information supplied by the inventors: “Acustomer service contact center is a facility configured to handle incoming communications from customersor potential customers of a busin ess or organization. One function of the contact center is to identifypotential ly fraudulent communications. Although many communications can be handled throug h onlineinteractions (e.g., via websites, email, or mobile applications), for s ome businesses, a contact center maybe regarded as necessary. A contact center may include one or more message analysis systems and one ormore agent desktop s ystems used by a number of human agents that are representatives of the organization.
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