Abstract
Reporters obtained the following quote from the background information supplied by the inventors:“In today’s digital age, virtual agents and AI-powered systems have become increasingly integrated intoour daily lives. These virtual agents are designed to understand and respond to user inputs, making themvaluable tool s for a wide range of applications, from customer service chatbots to virtual as sistants insmart devices.“Traditionally, virtual agents and chatbots have relied heavily on text-based in puts and rule-basedsystems. These systems use predefined decision trees and scr ipts to generate responses to user queries.While they have been effective for s imple tasks like information retrieval or basic customer support, theyhave sign ificant limitations when it comes to handling more complex, natural language int eractions.
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