Abstract
The following quote was obtained by the news editors from the background informa tion supplied bythe inventors: “While the internet has provided customers with many opportunities to voice their opinionsregarding companies and their product s, these opinions are largely decentralized and found across manysocial media p latforms and other venues. There is a significant risk that customers of a busin ess mayvoice problematic complaints on a platform that the business does not ro utinely monitor, or cannot fullymonitor.
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