首页|Patent Issued for Complaint prioritization using deep learning model (USPTO 1195 4443)
Patent Issued for Complaint prioritization using deep learning model (USPTO 1195 4443)
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News editors obtained the following quote from the background information suppli ed by the inventors:“A customer service contact center is a facility configured to handle incoming messages from customers orpotential customers of a business or organization. One function of the contact center is to handle customerservi ce inquiries, such as complaints, focused on one or more services provided by th e business. Althoughmany customer service inquiries can be handled through onli ne interactions (e.g., via websites, email, ormobile applications), for some bu sinesses a contact center may be regarded as necessary. A contact centermay inc lude one or more message analysis systems and one or more agent desktop systems used by anumber of human agents that are representatives of the organization.
BusinessCyborgsEmerging TechnologiesMachine LearningWells Fargo Bank N.A
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