首页|Investigators from Zhongnan University of Economics & Law Have Reported New Data on Robotics (The Dehumanization of Service Robots Influences Hosp itality Consumption Emotion)
Investigators from Zhongnan University of Economics & Law Have Reported New Data on Robotics (The Dehumanization of Service Robots Influences Hosp itality Consumption Emotion)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning DailyNews Daily News - A new study on Robotics is now availab le. According to news reporting out ofWuhan, People’s Republic of China, by New sRx editors, research stated, “Understanding whether andhow encountering servic e robots influences hospitality consumption emotions helps identify the psychological effects and appropriate scenarios of robotic adoption. Anthropomorphic and humanlike features arewidely applied to strengthen the social impact of robots , but they are still considered non-human socialagents.”Financial support for this research came from National Social Science Founda- ti on, PRC.Our news journalists obtained a quote from the research from the Zhongnan Univer sity of Economics& Law, “We argue that customers have dehumanized cognition of service robots, which induces fewersocial constraints and greater perceived autonomy in hospitality service encounters. Five experimentalstudies were adopted to test the underlying mechanism through which service robots infl uence customers’consumption emotions by increasing their perceived autonomy und er various boundary conditions. Ourresults illustrate that, compared with human servants, customers experienced more positive consumptionemotions with service robots. This effect is eliminated when interpersonal pressure from peer customersis perceived.”
WuhanPeople’s Republic of ChinaAsiaEmerging TechnologiesMachine LearningNano-robotRoboticsZhongnan University of Economics & Law
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