首页|'Ticket Troubleshooting Support System' in Patent Application Approval Process ( USPTO 20240135323)
'Ticket Troubleshooting Support System' in Patent Application Approval Process ( USPTO 20240135323)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News - A patent application by the inventors KUMAR, Udayan (Kirkland, WA, US); NAMINENI, Rakesh Jayadev (Sammamish, WA, US), filed on February 21, 2022, was made available online on April 25, 2024, accordi ng to news reporting originating from Washington, D.C., by NewsRx correspondents . This patent application has not been assigned to a company or institution. The following quote was obtained by the news editors from the background informa tion supplied by the inventors: “Conventionally, there are challenges with produ cing, updating, and using troubleshooting guides (TSG) for product supportabilit y especially where new features are continuously pushed into the product. TSGs a re generally made up of different actions items or commands that need to be run to gather data/logs and of actions/commands to take to resolve problems. Depende nce on out-of-data TSGs results in challenging and expensive support processes a s large number of tickets get escalated to engineering. Without an updated TSG, similar tickets continue to get escalated as lower-tier support has no informati on on how to solve these issues, resulting in wasted human and technology resour ces.”
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