Abstract
The following quote was obtained by the news editors from the background informa tion supplied by the inventors: “ “Field “The disclosure herein relates to tools enabled by machine learning to perform i nteraction analysis and summarization, agent training and chat analytics to prov ide automated coaching enhancement via robotic training, and more particularly, robot-enabled training delivery to a human customer service agent, automated coa ching and meeting analytics, and an employee engagement, retention, churn, and prediction platform.
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