首页|Study Findings from Old Dominion University Broaden Understanding of Artificial Intelligence (Shift of Ambidexterity Modes: an Empirical Investigation of the Im pact of Artificial Intelligence In Customer Service)
Study Findings from Old Dominion University Broaden Understanding of Artificial Intelligence (Shift of Ambidexterity Modes: an Empirical Investigation of the Im pact of Artificial Intelligence In Customer Service)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News-Investigators publish new report on Ar tificial Intelligence. According to news reporting originating in Norfolk, Virgi nia, by NewsRx journalists, research stated, "To manage the trade-offs between e xploration and exploitation, customer service organizations typically choose a s pecific ambidexterity mode, such as structural separation or behavioral integrat ion, that suits their context. However, recent research suggests that organizati ons need to dynamically change their ambidexterity modes to better align with ch anging environmental and organizational contexts." Financial support for this research came from US Army Research Laboratory (ARL). The news reporters obtained a quote from the research from Old Dominion Universi ty, "This study examines the impact of AI in facilitating the shift across vario us modes of ambidexterity in customer service organizations. Our findings reveal that achieving shifts in ambidexterity modes is challenging, and organizations must overcome technology, business process, and stakeholder related barriers. Ba sed on our findings, we develop a set of propositions for further investigation. "
NorfolkVirginiaUnited StatesNorth and Central AmericaArtificial IntelligenceEmerging TechnologiesMachine Lea rningOld Dominion University
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