Abstract
By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News – Research findings on Robotics are disc ussed in a new report. According to news reporting from Everett, Washington, by NewsRx journalists, research stated, “This study examines whether the match betw een customers and gendered service robot influences customer satisfaction toward s service robots, so-called gender (dis)match effect. Two experimental studies a re employed to test hypotheses using scenario-based online survey.” The news correspondents obtained a quote from the research from Washington State University, “Study 1 evidenced the gender (dis)match effect, supporting that fe male robots are favored by both male and female customers, while male robots are not preferred by female customers, which varies by the level of anthropomorphis m. Study 2 explores service failure situations, evidencing the gender (dis)match effect even after service failure. The research reveals that female robots are preferred by both female and male customers, which is moderated by the level of anthropomorphism. Such effect is also found to happen in both positive and failu re service encounters. Specifically, customers show a higher tolerance towards o pposite gender robots in a failure encounter.”
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