摘要
新闻编辑从发明者提供的背景信息中获得了以下引文：“客户服务联系中心是一种配置为处理来自企业或组织的客户或潜在客户的传入通信的设施。联系中心的一个功能是识别潜在的欺诈通信。尽管许多通信可以通过在线交互(例如，通过网站、电子邮件或移动应用程序)来处理，对于一些企业来说，联系中心可能被认为是必要的。联系中心可能包括一个或多个消息分析系统和一个或多个代理桌面系统，这些系统由代表该组织的多个人类代理使用。
Abstract
News editors obtained the following quote from the background information suppli ed by the inventors: “A customer service contact center is a facility configured to handle incoming communications from customers or potential customers of a bu siness or organization. One function of the contact center is to identify potent ially fraudulent communications. Although many communications can be handled thr ough online interactions (e.g., via websites, email, or mobile applications), fo r some businesses, a contact center may be regarded as necessary. A contact cent er may include one or more message analysis systems and one or more agent deskto p systems used by a number of human agents that are representatives of the organ ization.
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