摘要
记者们从发明人提供的背景信息中获得了以下引述：“企业实体依靠几种通信方式来支持其业务，包括电话、电子邮件、内部消息传递等。这些独立的通信方式历来是由服务提供者实施的，这些服务之间的脱节，至少在某些情况下，要求用户手动将信息从一个服务传递到下一个服务。此外，一些服务，例如电话服务，传统上是通过本地S系统提供的，这意味着远程工作人员和那些通常越来越移动的人可能无法依赖它们。解决诸如这些问题的一种系统包括统一通信即服务(UCaaS)平台，其中包括通过网络集成的几个通信服务，无论物理位置如何，都能提供完整的通信体验。
Abstract
Reporters obtained the following quote from the background information supplied by the inventors: “Enterprise entities rely upon several modes of communication to support their operations, including telephone, email, internal messaging, and the like. These separate modes of communication have historically been implemen ted by service providers whose services are not integrated with one another. The disconnect between these services, in at least some cases, requires information to be manually passed by users from one service to the next. Furthermore, some services, such as telephony services, are traditionally delivered via on-premise s systems, meaning that remote workers and those who are generally increasingly mobile may be unable to rely upon them. One type of system which addresses probl ems such as these includes a unified communications as a service (UCaaS) platfor m, which includes several communications services integrated over a network, suc h as the Internet, to deliver a complete communication experience regardless of physical location.”
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