首页|Patent Issued for Call volume prediction (USPTO 11991308)
Patent Issued for Call volume prediction (USPTO 11991308)
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Reporters obtained the following quote from the background information supplied by the inventors: “Enterprise entities rely upon several modes of communication to support their operations, including telephone, email, internal messaging, and the like. These separate modes of communication have historically been implemen ted by service providers whose services are not integrated with one another. The disconnect between these services, in at least some cases, requires information to be manually passed by users from one service to the next. Furthermore, some services, such as telephony services, are traditionally delivered via on-premise s systems, meaning that remote workers and those who are generally increasingly mobile may be unable to rely upon them. One type of system which addresses probl ems such as these includes a unified communications as a service (UCaaS) platfor m, which includes several communications services integrated over a network, suc h as the Internet, to deliver a complete communication experience regardless of physical location.”
BusinessCyborgsEmerging TechnologiesMachine LearningZoom Video Communications Inc
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